1I put money on the wrong inmate’s account. What should I do?
Call the commissary manager to move the funds to the correct account.
2The inmate has been transferred. What happens to their money?
Their money will be transferred to their new location automatically. This can take up to two weeks.
3I was released. How do I get my money?
When you were released, you filled out a form for the commissary manager to issue you a check. Call the commissary manager to find out when the check will be mailed.
4What can an inmate purchase with their money?
Contact the commissary manager for the items available and prices.
5What is the inmate’s balance?
We are not permitted to provide inmate account balances.
6How do I make a deposit?
You can make a deposit through the lobby kiosk located in the jail, on our website, www.vendengine.com, or by calling toll-free 855-836-3364
7Why is my credit/debit card being declined?
Call your bank to confirm there are no issues with the card. The inmate’s account may be frozen, or the balance is over the allowed amount.
8Why is the inmate I’ve selected unable to receive deposits?
The account balance may be over the allowed limit, or the County Clerk’s office may have frozen the account for unpaid fees. Contact the County Clerk’s office to confirm.
9How can I verify my transaction was complete?
If the deposit was made at a kiosk, you will receive a printed receipt. At the time of the deposit, you may have selected to receive a text message or email receipt.
10My card was charged, but the inmate did not receive the money.
All deposits are available immediately to the inmate, unless stated otherwise at time of deposit. We are not allowed to provide inmate account balances or information. You will need to ask the inmate.